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If you send us an electronic mail message with a question or comment that contains personally identifying information, or fill out a form that transmits this information to us, we will only use the personally identifiable information to respond to your request and analyze trends. We may redirect the text of your message to another government agency or person who is in a better position to answer your question. While doing this, however, we are bound by procedure to withhold your identifying personal information from the forwarded email. We may direct you to personally contact another agency or person.
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Any links outside The Texas Institute for Teacher Education web site are provided as a convenience to our viewers. The Texas Institute For Teacher Education has no control over the content of these linked sites. The Texas Institute for Teacher Education does not necessarily endorse any products or services sold by any of these linked sites. The Texas Institute for Teacher Education will link to sites only if they are determined to be aligned with the Institute's own goals and positions. If you discover an error on one of the sites, contact the webmaster of that linked site.


Any dispute or disagreement between us of any kind, if it cannot be resolved by negotiation, shall be resolved by arbitration in accordance with the then current rules of the American Arbitration Association. A single arbitrator engaged in the practice of law shall conduct the arbitration, whose decision and award shall be final and binding and may be entered in any court with jurisdiction.


If the stakeholder is not satisfied with the complaint process or out-come, the stakeholder may file a complaint against the Program with the Texas Education Agency. The official Texas Education Agency complaint process can be found at


Consumer report information may be found at

Contact Educator Certification at the Texas Education Agency

Customer Service Telephone Hours​

8:00 a.m.-4:30 p.m. (CST) 
(512) 936-8400

Option 2-Educator Certification/ Account Access 
Option 3-Fingerprinting Support 
Option 5-Educator Preparation Programs 
Option 6-Investigations 
Option 8-General Information 
For testing questions, including eligibility and PACT, contact the TEA testing staff at (512) 463-9039. 

Submit a Help Desk Ticket 
Email Educator Certification through the TEA Help Desk (icon at the top right-hand comer of the TEA website). Select the Educator Certification & Testing icon to submit a request. 

TEAL/ECOS Account Setup 
Account Setup: The Educator Certification Online System (ECOS) is the online site for educators to access their certification account to verify or apply for certification. The Texas Education Agency Login (TEAL) is a secure gateway where access must be set up before an educator can access their certification account by clicking here. To create an online TEAL (TEA Login) account, go to and click on TEAL Login or ECOS for Educators. The ECOS for Educator link provides step-by-step instructions, along with two reference guides: TEAL Quick Reference Guide or Educator setup guide that includes screens/tots and graphics. If you hold or have ever held any type of educator certificate or permit in Texas, please verify your information using the Certificate Lookup option before setting up your account. Failure to confirm your information will cause delays. Once you have verified your information, you may begin setting up your TEAL account.