The Texas Institute for Teacher Education

Educator Preparation Program Policy



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The Texas Institute for Teacher Education web site will not require the use of cookie files or cookies to view public information. A cookie file is an electronic record containing unique information a web site can use to track such things as passwords; lists of pages visited; and the date when a specific page was accessed; or to identify a user session at a particular web site. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart or web portal. The Texas Institute for Teacher Education website may require the use of cookies to facilitate applications that display user-specific web pages. Information gathered using cookies will only be used by The Texas Institute for Teacher Education web site to facilitate the display of information to the web user.

If you send us an electronic mail message with a question or comment that contains personally identifying information or fill out a form that transmits this information to us, we will only use the personally identifiable information to respond to your request and analyze trends. We may redirect the text of your message to another government agency or person who is in a better position to answer your question. While doing this, however, we are bound by procedure to withhold your identifying personal information from the forwarded email.

We may direct you to personally contact another agency or person.

For site management functions, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information. We use log analysis tools to create summary statistics, which are used for purposes such as assessing what information is of most interest, determining technical design specifications, and identifying system performance or problem areas.



Any links outside The Texas Institute for Teacher Education web site are provided as a convenience to our viewers. The Texas Institute For Teacher Education has no control over the content of these linked sites. The Texas Institute for Teacher Education does not necessarily endorse any products or services sold by any of these linked sites. The Texas Institute for Teacher Education will link to sites only if they are determined to be aligned with the Institute's own goals and positions. If you discover an error on one of the sites, contact the webmaster of that linked site.



Any dispute or disagreement between us of any kind, if it cannot be resolved by negotiation, shall be resolved by arbitration in accordance with the then current rules of the American Arbitration Association. A single arbitrator engaged in the practice of law shall conduct the arbitration, whose decision and award shall be final and binding and may be entered in any court with jurisdiction.



Stakeholder complaints must be filed in accordance with this complaint policy, except as required by the policies listed below. Use the ELECTRONIC COMPLAINT FORM to submit your complaint. Some of these policies may require appeals to be submitted in accordance with the complaint policy:

  1. Complaints alleging discrimination or harassment based on race, color, gender, national origin, disability, or religion.

  2. Complaints concerning retaliation related to discrimination and harassment.

  3. Complaints concerning identification, evaluation, or educational placement of a candidate with a disability within the scope of Section 504 or ADA.

​Informal Process:

The Program encourages stakeholders to discuss their concerns with the Academic Director who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible level. Informal resolution shall be encouraged but shall not extend any deadlines, except by mutual written consent.

Formal Process:

A stakeholder may initiate the formal process described below by timely filing a written complaint form. Even after initiating the formal complaint process, stakeholders are encouraged to seek informal resolution of their concerns. A stakeholder whose concerns are resolved may withdraw a formal complaint at any time.

The process described in this complaint policy shall not be construed to create new or additional rights beyond those granted by law or program policy, nor to require a full evidentiary hearing or “mini-trial” at any level.


Complaint forms and appeal notices may be filed by hand-delivery, by electronic communication, including e-mail and fax, or by U.S. Mail. Hand-delivered filings shall be timely filed if received by the Academic Director by the close of business on the deadline date. Filings submitted by electronic communication shall be timely filed if they are received by the close of business on the deadline date, as indicated by the date and time shown on the electronic communication. Mail filings shall be timely filed if they are post-marked by U.S. Mail on or before the deadline and received by the Academic Director no more than three days after the deadline date.

Scheduling Conferences:

The Academic Director will make reasonable attempts to schedule conferences at a mutually agreeable time. If a stakeholder fails to appear at a scheduled conference, the Academic Director may hold the conference and issue a decision in the stakeholder’s absence.


At Levels One and Two, “response” shall mean a written communication to the stakeholder from the appropriate Academic Director. Responses may be hand-delivered, sent by electronic communication to the stakeholder’s e-mail address of record, or sent by U.S. Mail to the stakeholder’s mailing address of record. Mailed responses shall be timely if they are postmarked by U.S. Mail on or before 3 days of the conference.


“Days” shall mean business days. In calculating time lines, the day a document is filed is “day zero.” The following business day is “day one.”


“Representative” shall mean any person who or organization that is designated by the stakeholder to represent the stakeholder in the complaint process.

The stakeholder may designate a representative through written notice to the Academic Director at any level of this process. If the stakeholder designates a representative with fewer than three days’ notice to the Academic Director before a scheduled conference or hearing, the Academic Director may reschedule the conference or hearing to a later date, if desired. The Program may be represented by counsel at any level of the process.

​Untimely Filings:

All time limits shall be strictly followed unless modified by mutual written consent.

If a complaint form or appeal notice is not timely filed, the complaint may be dismissed, on written notice to the stakeholder, at any point during the complaint process. The stakeholder may appeal the dismissal by seeking review in writing within ten days from the date of the written dismissal notice, starting at the level at which the complaint was dismissed. Such appeal shall be limited to the issue of timeliness.

Costs Incurred:

Each party shall pay its own costs incurred during the complaint.

Complaint and Appeal Forms:

Complaints and appeals under the complaint policy shall be submitted to the EPP.

Copies of any documents that support the complaint should be attached to the complaint form. If the stakeholder does not have copies of these documents, copies may be presented at the Level One conference. After the Level One conference, no new documents may be submitted unless the stakeholder did not know the documents existed before the Level One conference. A complaint or appeal form that is incomplete in any material aspect may be dismissed but may be refiled with all the required information if the refiling is within the designated time for filing.

Level 1:

Complaint forms must be filed:

  1. Within 15 days of the date the stakeholder first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance: and

  2. With the Academic Director who has the authority to remedy the alleged problem.

The Academic Director shall investigate as necessary and schedule a conference with the stakeholder within ten days after receipt of the written complaint. The Academic Director may set time limits for the conference.

Absent extenuating circumstances, the Academic Director shall provide the stakeholder a written response within ten days following the conference. In reaching a decision, the Academic Director may consider information provided at the Level One conference and any other relevant documents or information the Academic Director believes will help resolve the complaint.

​Level 2:

If the stakeholder did not receive the relief requested at Level One or if the time for a response has expired, the stakeholder may request a conference with the EPP Advisory Board to appeal the Level One decision.

The appeal notice must be filed in writing, on a form provided by the Program, within ten days of the date of the written Level One response or, if no response was received, within ten days of the deadline.

After receiving notice of the appeal, the Academic Director shall prepare and forward a record of the Level One complaint to the EPP Advisory Board or designee. 

The Level One record shall include:

  1. The original complaint form and any attachments.

  2. All other documents submitted by the stakeholder at Level One.

  3. The written response issued at Level One and any attachments.

  4. All other documents relied upon by the Academic Director in reaching the Level One decision.

The EPP Advisory Board or designee shall schedule a conference within ten days after the appeal notice is filed. The conference shall be limited to the issues and documents considered at Level One. At the conference, the stakeholder may provide information concerning any documents or information relied upon by the Academic Director for the Level One decision. The EPP Advisory Board or designee may set reasonable time limits for the conference.

The EPP Advisory Board or designee shall provide the stakeholder a written response within ten days following the conference. In reaching a decision, the EPP Advisory Board or designee may consider the Level One record, information provided at the Level Two conference, and any other relevant documents or information the EPP Advisory Board or designee believes will help resolve the complaint.

Recordings of the Level One and Level Two conferences, if any, shall be maintained with the Level One and Level Two records.

If the stakeholder is not satisfied with the complaint process or out-come, the stakeholder may file a complaint against the Program with the Texas Education Agency. The official Texas Education Agency complaint process can be found at



Consumer report information may be found at



The Texas Institute for Teacher Education is a United States corporation and is in the State of Texas. Our Policy shall be governed under the laws of the State of Texas, United States of America without regard to its conflicts of law provisions.



Some of the information collected from our visitors is given freely to The Texas Institute for Teacher Education via internet inquires sent to TXITE, admission applications, surveys, and telephone conversations with our representatives. This data is collected only on a voluntary basis and is at the option of the website user. 



TXITE utilizes “cookies” and other standard web technology to collect non-personally identifiable information from our website visitors. This data is automatically collected data includes such data as: type of web browser you use, your IP address, the operating system on your computer, the links you follow within our website, and the links you follow when entering and/or leaving our website.


The personally identifiable information is only used internally to TXITE and every effort is made to ensure that it is not released outside of the TXITE to a third party without your consent. Data that you provide voluntarily such as your name, address, telephone number, and email address is collected and used by the TXITE to respond to your inquires and to provide you with information concerning future products and/or services. TXITE utilizes the non-personally identifiable information that is collected via cookies to ensure that our webpage is usable by most of its visitors. The information allows TXITE to update and modify its webpage, so it reflects the features most often requested and used by its visitors.



The Texas Institute for Teacher Education utilizes best efforts to protect and secure personal information that is collected through its website. All financial and application transactions that require the use of personal data are submitted through the website using the encrypted Secure Sockets Layer (SSL) protocol.



You have several options that will allow you to opt out of providing information to The Texas Institute for Teacher Education. First, you may opt out of providing non-personal information collected using cookies by disabling or rejecting cookies for TXITE’ website. For more information on cookies, including how you can delete or reject cookies, please refer to your Web browser’s help file. Disabling or rejecting cookies may impact your user experience as they are necessary to provide you with the ability to maneuver through the website and view various data files. Regarding personal information collected through the website, you may opt out of The Texas Institute for Teacher Education’s marketing solicitations at any time by contacting us through our admission representatives or sending an email to The email should contain a statement saying that you wish to be removed from TXITE marketing solicitations and providing TXITE with the spelling of your name, your address, and your email address. You will promptly be removed from our solicitation lists.



The Family Education Rights and Privacy Act (FERPA) of 1974 provides, generally, that (1) teacher candidates shall have the right of access to their educational records, and (2) educational institutions shall not release educational records to non-college employees without consent of the teacher candidate. Written consent of the teacher candidate is required before The Texas Institute for Teacher Education can release information concerning the teacher candidate to prospective employers, government agencies, credit bureaus, etc. Teacher candidates and alumni applying for jobs, credit, etc., can expedite their applications by providing The Texas Institute for Teacher Education with written permission to release their records, specifying which records and to whom the release should be made. For further details on and exceptions to the policies affecting disclosure of teacher candidate records, contact the Administrative Office.



The Texas Institute for Teacher Education is operated and managed on servers located within the United States. If you are a citizen of the European Union or other regions of the world and choose to use request information about TXITE or become a teacher candidate, you then acknowledge that TXITE will transfer your personal data to the United States to provide you with the requested information and/or provide educational service. The only other sharing of your data will be for purposes where you provide written informed consent.



Citizens of the European Union are entitled to certain rights with respect to personal information that TXITE holds about them:

Right to object. The right to object, on grounds relating to your situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing;

Right to data portability. The right to obtain access to your personal information, along with certain related information, and to receive that information in a commonly used format and to have it transferred to another data controller;

Right to be forgotten. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed;

Right to ask for incorrect data to be corrected. The right to have your personal information corrected without undue delay if that personal information is inaccurate or incomplete; and

Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information. You may also have the right to make a complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:  


The Texas Institute for Teacher Education reserves the right to update or modify this policy and any privacy notice, at any time and without prior notice, by posting the revised version of the policy or privacy notice on this website. If TXITE modifies this policy or any privacy notice, the modifications will only apply to the personal information the TXITE collects after the new policy or privacy notice is posted to this website. Your use of this website following any change to the policy or privacy notice is posted constitutes your agreement that all information collected from or about you after the revised policy is posted will be subject to the terms of the revised policy. You may access the current version of this policy at any time by clicking on the link marked "Privacy Policy" at the bottom of each page of the public areas of this site.


Your computer access should support the following minimum features:

Your computer access should be stable, and the computer should run Windows 10 or higher, or Mac OS X or higher.

You will need to have stable and reliable access to the Internet at a speed higher than a dial-up connection.

You will need headphones or working speaker connected to the computer.

A working microphone is required when taking any proctored exams.

You will need a webcam with at least 640×480 pixel resolution or higher when taking any proctored exams.

You will need to be able to allow video and screen-sharing connections with your computer when taking any proctored exams.

All course content is delivered electronically to you through links in the online classroom. All assignments must be submitted electronically, and all exams are taken online. Please be aware that your assignments must be submitted in Microsoft Office file format (.doc or .docx, .xls or .xlsx, .ppt or pptx), or PDF file format. Audio or video assignments can be submitted in .mp3, .wav, .mov, or .mp4 file format. When selecting applications, please be sure they can save in one of these appropriate file formats.

You will need access to one application from each of the following categories to complete your online studies.

Web Browser: Microsoft Internet Explorer, Microsoft Edge, Apple Safari, Google Chrome, Mozilla Firefox, or a similar browser. Please be aware that our website and LMS/SIS is optimally viewed using Google Chrome on a personal computer.

Word Processing Application: Microsoft Word, Apple Pages, Google Docs, or similar word processor. The application you choose must be able to save files to Word .doc or .docx file format.

Spreadsheet Application: Microsoft Excel, Apple Numbers, Google Sheets, or similar spreadsheet application. The application you choose must be able to save files to Excel .xls or .xlsx file format.

Presentation Application: Microsoft PowerPoint, Apple Keynote, Google Slides, or similar slideshow application. The application you choose must be able to save files to PowerPoint .ppt or .pptx file format.

PDF File Viewer: Adobe Reader or Adobe Acrobat. Adobe Reader is a free application from Adobe that allows you to view PDF files. Adobe Acrobat is a paid application that allows you to edit PDF files. Some applications allow you to save documents as PDF files.

Audio and Video Viewer: Microsoft Media Player, Apple QuickTime or Apple iTunes, VLC Media Player, or similar media viewer. Courseware audio files are in .mp3 or .wav file format. Video files are in .mov or .mp4 format. Adobe Flash video files are not used so courseware is viewable on virtually any mobile device. 



Your learning is assessed within courses in a variety of ways. Examples of assessments include course discussion forums, performance-based assessments, professional reflections, formative/summative assessments, and open-response quizzes. TXITE requires proctored final examinations for each course. Videos recorded during the exam session contain full-length webcam views, audios, and desktop recordings. Videos are stored and available to TXITE administrators for review. The course syllabus will indicate any unique exam rules that may apply. Videos will be reviewed with these rules in mind and violations will be reported to TXITE administrators. Teacher candidates must have an operational webcam/video, computer, high-speed internet connection and allow the third party proctor service (if needed) to access their webcam and microphone during the proctored examination. Teacher candidates are required to identify themselves with a valid government-issued photo ID. Teacher candidates may only have one internet browser window open while taking their proctored exams unless otherwise specified. The use of internet-accessible devices, such as smartphones and tablets, are strictly prohibited during the exam. Teacher candidates may not bring removable media of any type during the proctored exam (e.g., flash drives, etc.). Teacher candidates are not allowed to converse with anyone other than their proctor during the proctored assessment. Proctors are prohibited from assisting with the exam except for procedural or administrative issues. No one, at any time, is permitted to assist the teacher candidate logging in or setting up the proctoring system. This will be flagged as a test violation. Therefore, if one is unable to operate the system, the teacher candidate should immediately contact their course instructor. 

Administrative or Academic Practices: Teacher candidates are subject to identity verification using personally identifiable information provided by the teacher candidate upon application to the TXITE. Teacher candidates must provide their assigned Teacher candidate ID Number, along with other requested sources of personally identifiable information when contacting the TXITE via email or phone. In addition, faculty and staff may commence verification of teacher candidate identity following a review of teacher candidate work. Noticeable changes in academic performance and/or writing style will be monitored and an identity verification process could be initiated if unexplained changes in teacher candidate performance are detected.



Proctored Exams: Throughout a teacher candidate’s program of study, assessments from select graduate courses will be proctored. Proctored exams serve as an additional identity verification process used by TXITE to ensure academic integrity and meet accreditation requirements. Teacher candidates are required to complete proctored exams throughout their program as a requirement for graduation. Proctored exam information and rules are provided in each course syllabus where a proctored exam is required. Taking proctored exams is mandatory, without exception, and is not subject for appeal. Failure to complete the proctored exam could result in, but not limited to: a failing grade (F) for the course or future enrollments for that teacher candidate could be canceled until that course has been taken and the proctored exam completed.



Teacher candidates sharing common traits with other TXITE teacher candidates will be reviewed for suspicious activity. Common traits that will be reviewed include, but are not limited to:

Physical address

IP addresses

Telephone numbers

Personal references

Email addresses

Teacher candidates that are determined to be in violation of this policy will be immediately withdrawn from the TXITE and / or possibly reported to the appropriate authorities.



Academic records are stored primarily in digital form on secure web servers. Digital back-up copies of your records, paper documents such as your transcripts, printed copies of your digital records (when required), and your other records are maintained by TXITE. Your records include but are not limited to documents and files related to academics, admissions, advising, discipline, payment, credit, and placement. Original documents and digital files submitted to TXITE become a permanent part of your file and will not be returned to you or sent elsewhere.


Before TXITE staff can discuss or release information about a teacher candidate over the phone, we will need to verify the teacher candidate’s identity. The teacher candidate will need to accurately confirm their address, telephone number, and email address on record. TXITE has a significant responsibility to ensure that the academic integrity of the institution is intact. We must take steps necessary to ensure that teacher candidates are academically engaged and that the teacher candidate who earns academic credit is, in fact, the person doing the work. 



All teacher candidates must submit a copy of a valid government-issued photo identification during the admissions process to the TXITE.



Teacher candidates enrolled in courses or programs are subject to one or more of the following teacher candidate identity verification methods: Secure, Individual Login and Passcode for LMS: Teacher candidates are provided a Username and Password for Populi LMS. These assigned identifiers are used to access the Populi LMS to view course grades and related information and to complete coursework. Upon acceptance to the TXITE, new teacher candidates will gain set up access to Populi using the email associated with the teacher candidate during the admissions process.​



Teacher candidates may transfer credits successfully completed at other EPPs by submitting a Transfer Form completed by the previous EPP.



Should a teacher candidate wish to transfer TXITE course credits to another institution or to pursue a graduate degree at another institution, it should be noted that the acceptance of TXITE’s credits is discretionary on the part of the receiving institution. TXITE is not a degree-granting institution of higher education.

Any candidate in violation of the Code of Ethics and Standard Practices for Texas Educators are subject to immediate program dismissal and reported to the Texas Education Agency.


The last update to this EPP Policy was made on January 6, 2022.



For further information about this privacy policy or to inform TXITE of future changes that need to be made to your information, contact TXITE at:


The Texas Institute for Teacher Education

10000 North Central Expressway, Suite 400

Dallas, Texas 75231