Contact Educator Certification at the Texas Education Agency
Customer Service Telephone Hours
8:00 a.m.-4:30 p.m. (CST)
Option 2-Educator Certification/ Account Access
Option 3-Fingerprinting Support
Option 5-Educator Preparation Programs
Option 8-General Information
For testing questions, including eligibility and PACT, contact the TEA testing staff at (512) 463-9039.
Submit a Help Desk Ticket
Email Educator Certification through the TEA Help Desk (icon at the top right-hand comer of the TEA website). Select the Educator Certification & Testing icon to submit a request.
TEAL/ECOS Account Setup
Account Setup: The Educator Certification Online System (ECOS) is the online site for educators to access their certification account to verify or apply for certification. The Texas Education Agency Login (TEAL) is a secure gateway where access must be set up before an educator can access their certification account by clicking here. To create an online TEAL (TEA Login) account, go to tea.texas.gov and click on TEAL Login or ECOS for Educators. The ECOS for Educator link provides step-by-step instructions, along with two reference guides: TEAL Quick Reference Guide or Educator setup guide that includes screens/tots and graphics. If you hold or have ever held any type of educator certificate or permit in Texas, please verify your information using the Certificate Lookup option before setting up your account. Failure to confirm your information will cause delays. Once you have verified your information, you may begin setting up your TEAL account.